by Dr Natasha Wilks | Jun 15, 2014 | High Performance, Leadership Skills, Veterinary Coaching, Veterinary Practice
I have been invited to speak at the AVAPM conference again this year. I will be speaking on the Five Steps to Success. Even though I am not a practice owner, I see many benefits for associate veterinarians in attending practice management conferences. You will...
by Dr Natasha Wilks | Dec 2, 2013 | Client Engagement, High Performance, Understanding Clients, Veterinary Communication
In Part 3 of Ron Baker’s experience at the Disney Institute, he shares the important lessons he learned. PROBLEMS & COMPLAINTS Problems will happen. Customers will complain. It’s how you deal with these problems and complaints that will determine the...
by Dr Natasha Wilks | Nov 26, 2013 | Client Engagement, High Performance, Veterinary Communication
In part 1, I discussed the lessons learned from Ron’s first article and how we can apply it to veterinary practice. The average business in the US loses 10 – 20% of its customers annually. With the large cost to attract new customers, why do businesses...
by Dr Natasha Wilks | Aug 4, 2013 | Client Engagement, High Performance
In her TED talk, Amanda Palmer, a musician and artist, discusses how she connected with her audience and fans involving them in her journey. Watch this video and consider how you can do the same with your clients. Clients want to be involved. They are yearning to be...
by Dr Natasha Wilks | Jul 27, 2013 | Client Engagement, High Performance, Understanding Clients, Veterinary Coaching, Veterinary Communication
People are driven by emotion not reason. Remember this when interacting and communicating with clients. We are taught to be rational and think logically. How does this impact our communication? We speak logically with lots of facts. Clients don’t think like...
