by Dr Natasha Wilks | Mar 10, 2015 | Client Engagement, Understanding Clients, Veterinary Communication
I have written an article for the March edition of the Australian Veterinary Journal. A common frustration in veterinary practice is interactions with challenging clients. There are critical emotional intelligence (EI) skills that you must develop to succeed in your...
by Dr Natasha Wilks | Feb 21, 2015 | Client Engagement, Understanding Clients, Veterinary Coaching, Veterinary Communication
I am presenting at the AVA Pan Pacific Veterinary Conference in Brisbane in May. I will be presenting on ‘Understanding Clients to Improve Compliance’ on Wednesday 27th May at 10:30am. There are various reasons why clients don’t follow your...
by Dr Natasha Wilks | Aug 24, 2014 | High Performance, Veterinary Coaching, Veterinary Communication
A sale is just a transaction of a service in return for money. Everyone is in the sales business. Some people sell cars, houses, furniture or white goods. What are we selling? Our knowledge and skills. Why does it seem challenging? Because a service is intangible....
by Dr Natasha Wilks | Nov 26, 2013 | Client Engagement, High Performance, Veterinary Communication
In part 1, I discussed the lessons learned from Ron’s first article and how we can apply it to veterinary practice. The average business in the US loses 10 – 20% of its customers annually. With the large cost to attract new customers, why do businesses...
by Dr Natasha Wilks | Nov 19, 2013 | Client Engagement, High Performance, Understanding Clients, Veterinary Communication
I enjoy LinkedIn because of the connections I make and what I learn from the articles I read. Not a member? You should be. It’s another networking tool and LinkedIn has many veterinary, management and business groups which have great discussions. We should...
