by Dr Natasha Wilks | Aug 24, 2014 | High Performance, Veterinary Coaching, Veterinary Communication
A sale is just a transaction of a service in return for money. Everyone is in the sales business. Some people sell cars, houses, furniture or white goods. What are we selling? Our knowledge and skills. Why does it seem challenging? Because a service is intangible....
by Dr Natasha Wilks | Aug 14, 2014 | Advice for New Grads, Burnout & Compassion Fatigue, Veterinary Coaching
Some time ago, I asked all of my veterinary connections about their biggest frustrations in practice. Reading the responses, I found that many people were struggling personally. We work in a mentally & emotionally taxing profession We are losing many talented...
by Dr Natasha Wilks | Jul 5, 2014 | Well-Being
I am passionate about positive psychology! Positive psychology is the science of optimal human potential and flourishing. For so long psychology was focussed on what was wrong about people rather than what is right. I been reading Martin Seligman’s books for...
by Dr Natasha Wilks | Mar 25, 2014 | High Performance, Mindset, Veterinary Coaching
I was reading posts in a private Veterinary Facebook group. I read the following comment: ‘We don’t value ourselves more because when we fail or don’t get it perfect or know we are not perfect or we know or our shortcomings, we feel...
by Dr Natasha Wilks | Dec 2, 2013 | Client Engagement, High Performance, Understanding Clients, Veterinary Communication
In Part 3 of Ron Baker’s experience at the Disney Institute, he shares the important lessons he learned. PROBLEMS & COMPLAINTS Problems will happen. Customers will complain. It’s how you deal with these problems and complaints that will determine the...
