by Dr Natasha Wilks | Dec 2, 2013 | Client Engagement, High Performance, Understanding Clients, Veterinary Communication
In Part 3 of Ron Baker’s experience at the Disney Institute, he shares the important lessons he learned. PROBLEMS & COMPLAINTS Problems will happen. Customers will complain. It’s how you deal with these problems and complaints that will determine the...
by Dr Natasha Wilks | Nov 26, 2013 | Client Engagement, High Performance, Veterinary Communication
In part 1, I discussed the lessons learned from Ron’s first article and how we can apply it to veterinary practice. The average business in the US loses 10 – 20% of its customers annually. With the large cost to attract new customers, why do businesses...
by Dr Natasha Wilks | Nov 19, 2013 | Client Engagement, High Performance, Understanding Clients, Veterinary Communication
I enjoy LinkedIn because of the connections I make and what I learn from the articles I read. Not a member? You should be. It’s another networking tool and LinkedIn has many veterinary, management and business groups which have great discussions. We should...
by Dr Natasha Wilks | Nov 16, 2013 | Parenthood & Career, Veterinary Coaching, Veterinary Practice
I am so proud. It was the Mother’s Day celebration at school. When I dropped my son to his class, I asked to see his writing. It was so gorgeous and of course brought tears to my eyes and made me laugh! He had written “My mummy is so smart because...
by Dr Natasha Wilks | Nov 12, 2013 | High Performance, Mindset, Veterinary Coaching
How do you react when you make mistakes? Do you learn from them or let them ruin your day? This short video will teach you the best way to change your thinking about them. Now consider, how you can think about them differently. There is no point spending hours of...
