by Dr Natasha Wilks | Aug 30, 2018 | Client Engagement, Emotional Intelligence, High Performance, Leadership Skills
Are you managing your client’s expectations in practice? Why is this important? A confused client say no! A frustrated and annoyed client complains. Some just never come back. When you effectively communicate, the client knows what to expect. When they know...
by Dr Natasha Wilks | Dec 2, 2013 | Client Engagement, High Performance, Understanding Clients, Veterinary Communication
In Part 3 of Ron Baker’s experience at the Disney Institute, he shares the important lessons he learned. PROBLEMS & COMPLAINTS Problems will happen. Customers will complain. It’s how you deal with these problems and complaints that will determine the...
by Dr Natasha Wilks | Nov 26, 2013 | Client Engagement, High Performance, Veterinary Communication
In part 1, I discussed the lessons learned from Ron’s first article and how we can apply it to veterinary practice. The average business in the US loses 10 – 20% of its customers annually. With the large cost to attract new customers, why do businesses...
by Dr Natasha Wilks | Nov 19, 2013 | Client Engagement, High Performance, Understanding Clients, Veterinary Communication
I enjoy LinkedIn because of the connections I make and what I learn from the articles I read. Not a member? You should be. It’s another networking tool and LinkedIn has many veterinary, management and business groups which have great discussions. We should...
by Dr Natasha Wilks | Aug 4, 2013 | Client Engagement, High Performance
In her TED talk, Amanda Palmer, a musician and artist, discusses how she connected with her audience and fans involving them in her journey. Watch this video and consider how you can do the same with your clients. Clients want to be involved. They are yearning to be...
